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Fraud Response Team Leader - ID2023 - 6115

Salary - £41,642 - £49,860
Location - Inverness
Hours - 37 hours per week
Closing Date - 9th June 2023 at Midnight
Reference - ID2023 - 6115
Employment Type - Permanent


We are looking for a Fraud Response Team Leader with a background in counter fraud or criminal investigation to lead and grow a newly established Investigations team based in Inverness. This role offers an exciting opportunity to shape Social Security Scotland’s fraud response policy, establish our presence in Inverness, and develop a brand new team, while contributing to the safeguarding of vital resources for the people of Scotland who need them.

This role offers the opportunity to contribute to the safeguarding of vital resources for the people of Scotland who need them, by leading a team tasked with risk-assessing allegations of fraud, and undertaking appropriate resolution action. It also allows the exciting opportunity to engage closely with project management staff, helping to influence the design of the service, testing processes and systems to shape our evolution as we move through implementation. The successful candidate will demonstrate flexibility, be comfortable in a changing environment, and enjoy working collaboratively to identify opportunities for improvements, exploring new ideas and solutions.

Everyone in Scotland should have the support they need to live their life and we believe they should be able to get it when and where they need it. That’s why Scotland’s social security agency is built around the people of Scotland.

However Fraud and customer error is a known risk in the benefits being devolved, as such the agency are planning their response.

While our strategy is to design out opportunities for fraud through preventative measures where possible, there remains the possibility that fraud will occur. To respond to this, a Counter Fraud Service is being implemented in the agency to undertake investigations into allegations of internal and external fraud, enabling recovery of associated loss.

Main Duties

• Workforce planning, induction and training
• Ensure that your team operates to instructions, and all activities undertaken comply with legal and policy requirements
• Manage workflow and caseload
• Provide guidance and support to investigators as required, especially for unusual, high interest or complex cases
• Recommend and monitor requests for surveillance to satisfy the requirements of Regulation of Investigatory Powers (Scotland) Act 2000
• Review cases where there is a potential for prosecution
• Coach, develop, lead and motive your team to achieve team objectives
• Ensure that appropriate Management Information is collected to inform service development and meet reporting requirements

Further Information

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at

More information about the role and how to apply is available at: Fraud Response Team Leader in Inverness | Careers at FLS - Great Glen House (

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