Combined Shape Created with Sketch. !
< Back to Careers

ID2022-3199- Client Support Advisor

Salary - £27231-£30039

Location - Aberdeen

Hours - 37 hours per week

Closing Date - 7th July 2022 at Midnight

Reference - ID2022-3199

Employment Type - Permanent


Overview
To serve the people of Scotland, we need to deliver our services from within local communities across Scotland. This job is an exciting opportunity to deliver a face-to-face service to support clients who need it.
As a Client Support Advisor, you will help people understand the benefits they’re entitled to and how to access them through one-to-one support.

Main Duties
Every day will be different but one thing will always be the same - our clients will need you to help them apply for the benefits they need. To do this you will be a visible presence across the local area.

Here’s what you will be doing:
• You will listen to clients and explain the benefits they are entitled to, helping them to complete online and paper applications.
• You will support people through the process and any follow up actions relating to their case, so you need to be good on the details.
• Providing accurate advice to our clients. You will personally escalate complex enquiries and complaints and signpost clients to additional support they may be entitled to.
• We need you to be independent – you will manage your own workload and diary to make the most your day.
• We need you to be motivated, with the ability to travel to carry out home and outreach visits. You need to work on your own and as part of a team to do this well.
• Understanding and living up to our values of dignity, fairness and respect. Through this you’ll deal with clients sensitively and appropriately.
• Be our representative on the ground. You will engage and build trust with a wide range of organisations to raise awareness and promote the uptake of benefits.
• You will work in a shared environment with other agencies, so you need to be someone who can create and maintain strong relationships with local bodies to continuously improve the quality of our service.
• Data protection is important for all of us, especially our clients. Making sure personal information is secure at all times is a really important part of the job.
• You need to keep up to date on the changes to the social security benefit systems (in Scotland and the UK as a whole). We will get you involved in relevant training on this.
• As we’re part of the public sector we’ll look to you to make sure services are provided on a value for money basis.
• Regular travel across the Local Authority area(s) applies, therefore possession of a full driving licence which enables you to drive in the UK is required. If you don't hold a full driving licence, you should reach out to us, explaining how you would fulfil the requirements of the role across your chosen location area, including visits to remote locations, using other means of transport.

Further Information
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.

More information about the role and how to apply is available at: Client Support Advisor in ABERDEEN | Careers at MARINE LAB (icims.com)

Sign up to our newsletter

If you are an organisation or individual who works with people who may need information or support on any of our benefits, sign up to our stakeholder newsletter.

We'll never send you content you haven’t asked for and you can opt out at any time.

Please enter a valid email address

Read our privacy policy