Make a complaint
If you're a client and would like to complain, details of how to do this can be found on mygov.scot.
You can also read how to make a complaint.
What you can complain about
You can complain about things like:
- delays with your application or payments
- the information we have given to you
- the way we have treated you
- a decision (if you cannot ask us to look at it again in another way)
- our offices
Your complaint may be about than one Social Security Scotland service or be about someone working on our behalf. Sometimes we might have to redirect your complaint. We will make it clear to you if we are not able to accept your complaint and will let you know who you should contact.
How we handle complaints
Our complaints handling procedure explains how we handle complaints. It details our internal processes and procedures for how we manage different types of complaints.