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Online benefit applications temporarily unavailable 17-20 November

We are making essential improvements to our IT systems, which means some of our online services will unfortunately be unavailable at certain times this week.

Our Telephony and Webchat service will close early at 4:30pm on 17 November.

Online applications for the following benefits will be unavailable from Friday 17 November at 5:00pm until Monday 20 November at 8am:

  • Adult Disability Benefit
  • Best Start Grants
  • Best Start Foods
  • Child Disability Payment
  • Funeral Support Payment
  • Job Start Payment
  • Scottish Child Payment
  • Young Carer Grant

Our document upload service will also be unavailable during this time, meaning that supporting information for applications cannot be uploaded between 17 November and 20 November. However we encourage members of the public and stakeholders to send supporting information by post during this period.

People applying for benefits are still able to fill out a PDF application form and post it to us.

We are continually looking to improve our IT systems to make applying for benefits as easy as possible. This means we do occasionally have to have downtime on our systems to allow us to make improvements.

We apologise for any inconvenience this may cause.

We will return to full service at 8am on Monday 20 November when clients will be able use our Telephony and Webchat service, make online applications and upload supporting information as normal.

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