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Phonelines and webchat unavailable on 28 April

Our phonelines and webchat will be unavailable on Friday 28 April due to industrial action. Due to a bank holiday, phonelines will also be shut on the Monday 1 May.

There will be no impact on people’s payments. You can still apply for our benefits online at and we will continue to process applications.

Services will open again as normal from 8 am on Tuesday 2 May.

We apologise for any inconvenience.

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