Social Security Scotland service throughout Covid-19

24 March 2020

Coronavirus

We are working hard to protect our service so that we can continue making payments to people who need them.

Currently, we administer seven benefits. These are listed below and linked to mygov.scot where there is more information about them and where people can make applications.

· Carer’s Allowance Supplement – this will be paid automatically in June 2020 to anyone who was getting Carer’s Allowance from the Department of Work and Pensions on 15 April 2020

· Best Start Grant - Pregnancy and Baby Payment

· Best Start Grant - Early Learning Payment

· Best Start Grant - School Age Payment – this reopens on 1 June 2020

· Best Start Foods

· Funeral Support Payment

· Young Carer Grant

By following Scottish Government guidance, we are having to adapt some of our ways of working. These are unprecedented times and it is a fast changing situation.

If you have a general enquiry, please check mygov.scot before calling and, if you are able to, please submit your application online. This will help to ease any additional pressure on our phone lines at this time and protect the telephone service for those who cannot access our support online.

We are now also taking general enquiries via our Facebook and Twitter accounts.

Our telephone lines are currently unavailable. We are working to get a telephone service back up and running for those who need it.

Please use our online service if you can to get information and to apply.

We will keep you updated on our telephone arrangements.

During this time we are continuing to process applications and make payments. However, this could take longer than usual. We will write to you once we have reached a decision on your application. We are grateful for your patience.

If you are looking for information on further support packages announced by the Scottish Government, please visit Scottish Government News.

If you are looking for information on existing UK Government support and any additional support measures, please visit Support for those affected by Covid-19.

Please keep yourself up to date on the latest official advice at NHS inform.

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