What we do

We help the people of Scotland by delivering social security payments.

Our service works in a clear, helpful and efficient way to get you what you’re entitled to.

Our philosophy

We believe social security is a human right. We make sure the people of Scotland get the support they are entitled to.

We take pride in serving everybody in Scotland equally. And in being accessible, helpful and professional.

We value dignity, fairness, and respect. We remember that any of us, at any time in our lives, may need this support.

What we do not do

We do not decide social security policy.

Rules on who is eligible for what, and payment amounts, are decided by Scottish Government Ministers.