What information is used to make the decision

During an unscheduled review, the case manager should follow the considerations set out in the Relevant considerations when making a determination as part of an award review chapter.

In most scenarios, the case manager must not request new confirmation from a professional (i.e. supporting information from a professional to broadly confirm the individual’s conditions, disability or needs). For more detail, see the Relevant considerations when making a determination as part of an award review chapter.