How to make an application

Applications for Adult Disability Payment can be made by:

• completing the full 2 part application (Part 1 and Part 2) via the online portal
• starting the application by phone (Part 1) then completing Part 2 on a paper based form 2
• starting the application by phone (Part 1) and then completing Part 2 by phone with a client adviser or by phone or face to face with a member of Social Security Scotland’s Local Delivery team.

Applications will be dealt with in the same way, regardless of what channel is used to submit them.

Guidance on completing applications will be available:

• on the Social Security Scotland website
• on leaflets and the application form itself
• via support from Social Security Scotland’s Local Delivery Team or from our Independent Advocacy Service

An individual can contact Social Security Scotland using whatever channel they are comfortable with, to seek advice or help with their application