Audio recording of the consultation

Consultations are audio recorded as standard by Social Security Scotland.

Clients are informed in their invitation letter that a consultation will be audio recorded.

A client is able to opt out of having their consultation recorded. A client can request to opt out at any point in the application process until the consultation commences.

Where a client requests that audio recording is stopped during a consultation, the practitioner may end the consultation. When this happens, the consultation should be rescheduled. This counts as one of the three times the client may reschedule a consultation within the 3 months of submitting an application.

A client can request for the audio recording of their consultation to be deleted at any time during the retention period of the recording. Notes taken during the consultation can be retained.

A client, or anyone accompanying the client, may take notes during a consultation.