Ending a consultation

There are circumstances in which a consultation may end early. A consultation may end early because:

• a client has chosen to end the consultation
• a practitioner has chosen to end the consultation
• the partnership location has become unsuitable and / or unsafe and has resulted in an in-person consultation ending
• disruption to a connection has resulted in a telephone or video consultation ending

A client has the right to end a consultation at any point. It may be appropriate to reschedule the consultation if a decision still cannot be made on eligibility. This counts as one of the three times the client may reschedule a consultation within the 3 months of submitting an application.