After a case discussion

If the case manager has been unable to make a determination after a case discussion, they can:

• Ask the specialist advisor follow up questions to assist with making a determination. Additional questions and advice should be captured on the individual’s record in the same way as advice received through a case discussion.
• take steps to clarify information from a Scottish Adult DLA review with the individual if required.

Where necessary, case managers can assist the individual to gather supporting information or gather it on their behalf.

Case managers should consider whether follow up questions with the individual might provide enough additional information to make a determination. This should be in line with the individual’s communication preferences.