What information is used to make the decision

During an unscheduled review, the case manager should follow the considerations set out in the ‘Relevant considerations when making a determination as part of a review’ chapter.

In most scenarios, it is not appropriate for the case manager to request new confirmation from a professional (i.e. supporting information from a professional to broadly confirm the individual’s conditions, disability or needs). For more detail on the information used to make a decision, see the ‘Relevant considerations when making a determination as part of a review’ chapter.