Publications

Island Community Impact Assessment for the Place Project, this sets out how as a public body we considered the potential impact upon island communities.

Social Security Scotland Register of Interests 2022-23

Our Annual Report and Accounts details our activities from 1 April 2021 to 31 March 2022. This reporting period saw rapid growth as we introduced several new benefits, including Child Disability Payment and Adult Disability Payment.

Social Security Scotland's Client Survey offers our clients the chance to tell us about their views and experiences of the service they received. The latest publication includes responses from clients who interacted with Social Security Scotland between April 2021 and March 2022. The results are being used to measure how Social Security Scotland is performing and where it can improve. A summary version of the report is also available.

This report presents findings from a Client Panels research project carried out in May 2022.

This report presents findings from research carried out with Social Security Scotland clients, staff and partners in 2022. The research was designed to provide data for a range of measures in the 2021-22 Charter Measurement Framework. Alongside the Client Survey, it forms a key source of data on people’s experiences of Social Security Scotland. A summary version of the report is also available.