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Publications

676 results

Publications

7 November 2022

Client Survey 2021-2022

Social Security Scotland's Client Survey offers our clients the chance to tell us about their views and experiences of the service they received. The latest publication includes responses from clients who interacted with Social Security Scotland between April 2021 and March 2022. The results are being used to measure how Social Security Scotland is performing and where it can improve. A summary version of the report is also available.

Publications

7 November 2022

Measuring Our Charter 2021/2022

Publications

7 November 2022

Charter Research 2021-22

This report presents findings from research carried out with Social Security Scotland clients, staff and partners in 2022. The research was designed to provide data for a range of measures in the 2021-22 Charter Measurement Framework. Alongside the Client Survey, it forms a key source of data on people’s experiences of Social Security Scotland. A summary version of the report is also available.

Publications

7 November 2022

Social Security Client Panels Members' Feedback Survey

This report presents findings from a Client Panels research project carried out in May 2022.

Publications

7 November 2022

Insights Research Findings – April 2021 to March 2022

Social Security Scotland insights research findings for the period April 2021 to March 2022.

Publications

7 November 2022

Social Security Scotland - Annual Report and Account 2021-2022

Our Annual Report and Accounts details our activities from 1 April 2021 to 31 March 2022. This reporting period saw rapid growth as we introduced several new benefits, including Child Disability Payment and Adult Disability Payment.

Publications

8 November 2022

Our Ways of Working - Equality Impact Assessment

As a Public Body we are required to assess the impact of our activity. This document shows how the information about our workforce and the communities we serve guided our approach to delivering a great place to work for all colleagues while also understanding the needs of our clients and stakeholders.. We also want to embed a supportive culture where we look out for each other and our own wellbeing.

Publications

8 November 2022

Information Security Policy - Equality Impact Assessment

As a Public Body we are required to assess the impact of our activity. This document shows how the information about our workforce and the communities we serve guided our approach to protecting our information assets in line with the Social Security Scotland Security Strategy, and comply with all relevant legal, regulatory, and business requirements.

Publications

8 November 2022

Complaints Handling Procedure - Equality Impact Assessment

As a Public Body we are required to assess the impact of our activity. This document shows how the information about our workforce and the communities we serve guided our approach to developing our complaints handling procedure. This procedure will help us keep the client at the heart of the process, while enabling us to better understand how to improve our services by learning from complaints.

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