Inclusive communications commitment

We will communicate inclusively, in ways that meet the needs of the people we serve. This means:

  • Ensuring that our communication services are accessible to the people we need to reach, providing clear, plain English guidance which explains what people are entitled to expect from us, and what they need to do in order to claim the support they are entitled to
  • Being flexible in the ways that we provide our services, matching the ways in which we communicate to people’s needs, implementing a number of communications channels in a range of formats to share the latest corporate information. This will include digital channels, print materials and regular face to face communications.
  • Considering physical accessibility as well as communication accessibility, treating both as equally important, so that people are able to access the advice and support they are entitled to
  • Developing our services in close partnership with people with different communication support needs, involving people who use our communication services to help us improve the services we provide
  • Raising awareness, through all that we do, that communication is a two-way process in which we seek to understand others and express ourselves and that different communities and groups have different communication support needs, to help them understand.