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Young Carer Grant

Evidence for Young Carer Grant

Requesting evidence for Young Carer Grant

Follow this process if you need to ask a Young Carer Grant applicant for evidence.

To find out what they need to send, the applicant can visit mygov.scot/young-carer-grant/sending-documents.

If they're reapplying and live in the European Economic Area or Switzerland, follow the 'Reapplying for Young Carer Grant outside Scotland' guidance. The applicant can visit mygov.scot/young-carer-grant/reapplying-outside-of-scotland.

Confirming ordinary residence in Scotland

The applicant needs to send one document, dated within the last six months, from the following list of options:

  • a bank or building society statement
  • a letter on headed paper from a professional body – for example, a doctor, dentist, optician, school or college
  • a letter from the Department for Work and Pensions (DWP) – for example, a benefit award letter
  • a letter from a Scottish local council – for example, a housing benefit letter

Alternatively, the applicant can send one of the following documents:

  • financial support award letter from Student Award Agency Scotland (SAAS) from the current academic year
  • financial support award letter from Education Maintenance Award (EMA) from the current academic year
  • a letter from a social worker
  • a UK electoral voting card

Contacting the applicant

Calling the applicant

If we have the applicant’s phone number, always try to call them first. Find out if there are any accessibility needs before making the call.

Try phoning three times during the day, at different times. Record details of each try with a brief description and the evidence that’s needed.

If you cannot reach the applicant, send them an evidence request letter.

If the applicant answers the call

Ask for more details or evidence. Make sure they understand what’s needed and how it can be provided.

Applicants can give us this information:

  • through the Document Upload portal
  • by sending us photocopies
  • by sending us original documents which we will scan and return to them by recorded delivery (it can take up to 31 days to return these)

Tell them to send their evidence to:

Social Security Scotland
PO Box 10314
DUNDEE
DD1 9GN

If the applicant has not provided evidence

If the applicant has not supplied the information or evidence within seven or more working days (excluding public and privilege holidays), make a determination based on the information held in the system.

If you think the applicant needs more time, you must discuss this with a team manager.

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