Client panels

The Client Panels are made up of clients who have agreed to take part in research with us. We run a programme of research with them to inform development and improvement of Social Security Scotland’s service. Here are our publications to date:

• Annual Client Panels Survey 2024
• Annual Client Panels Survey 2023
• Social Security Client Panels Research: Local Delivery Service
• Report on Covid-19 research (gov.scot)
• Covid-19 research: Summary of Findings (gov.scot)
• Social Security Panels Research: Dundee and Glasgow Buildings
• Social Security Client Panels Research: Web Chat Report
• Social Security Panels Research: Working Location of Staff Report
• Social Security Panels Research: Opening Hours Report
• Social Security Client Panels Members Feedback Survey
• Social Security Experience Panels - re-determinations and appeals, fraud and special measures for COVID-19: main report (gov.scot)
• Social Security Experience Panels - re-determinations, appeals, fraud, and special measures for COVID-19: visual summary (gov.scot)

Some of our research projects were run jointly with the Scottish Government Experience Panels, which have now closed. More on the Experience Panels can be found on www.gov.scot on the Social Security Experience Panels page.

Panel members can find out more information at www.gov.scot on the Client Panels page.