Insights

When people complete application forms or call our helpline, we ask some questions about their experience.

• Insights Research Findings – April 2022 to March 2023

For previous years' Insights publications see:

• Insights Research Findings – April 2021 to March 2022
• Insights Research Findings - April 2020 to March 2021
• Insights Research Findings to March 2020 (gov.scot)

We routinely survey clients about their experiences of specific parts of our service:

• Re-determinations, appeals and complaints survey 2024
• Client experiences of automatic payments 2024