Internal review for Job Start Payment

Internal review request for client advisors

There is a difference between a re-determination and internal review.

Applicants will be not be able to get a redetermination on their Job Start Payment application, but they can get an internal review. They will have no appeal rights.

Internal review for Client Experience Team

Send a notification letter acknowledging internal review request.

A client can request an internal review by calling Social Security Scotland or by completing the form sent with their determination letter.

The triage team will pick up internal review requests and pass them to the client experience officers.

Late internal review requests

A late request is one we get 31 days after the client receives their Job Start Payment decision letter. However, a request for internal review can be accepted up to 12 months after receipt of the decision letter if the client provides us with a good reason why it has been submitted after 31 days.

Late requests as described above should be discussed with your managers as an element of discretion may be agreed.

If the request is not to be accepted, the client will be informed of this in writing and will also be advised to apply again if their circumstances have changed.

Also advise the client to call, if they have any questions or feedback.

Make a decision

Follow the same process we used to make the original decision.