Annual Client Panels Survey 2025

This report presents findings from the Annual Client Panels Survey 2025. The Annual Client Panels Survey 2025 is the third of its kind. The purpose of this research is to gather insights from clients about aspects of their experience which (usually) happen post-decision, such as the experience of receiving recurring payments and contacting Social Security Scotland. The aim of the research is to identify aspects of client experience where things are working well or could be improved. Repeating the survey annually also allows for baseline and trend data to be built up to assess change over time.