Salary - £36,944 - £42,244 (plus, a £5,000 Digital, Data and Technology (DDaT) pay supplement after a 3-month qualifying period)
Location - Dundee or Glasgow
Hours - 35 hours per week
Closing Date - 26th May 2025 at 23:55
Reference - 1288
Employment Type - Permanent
Overview
Join us as a General Application Operations Engineer within the Service Management branch of Social Security Scotland where your expertise will guide our commitment to providing essential benefits to the people of Scotland. If you are passionate about incident management and have a keen interest in supporting vital software applications, apply now to join our talented team and take the next step in your career.
As a General Application Operations Engineer, you will play a pivotal role in providing advice and guidance on the maintenance, configuration, and operation of the software system that delivers all the benefits for Social Security Scotland. Collaborating closely with various stakeholders, you will conduct root cause analysis to investigate incidents and defects and contribute to the smooth running and continual improvement of our services. You will work alongside a team of engineers to provide a high-quality service in a fast-paced agile environment.
A General Application Operations Engineer maintains services and is responsible for conducting user and security administration.
At this role level, you will:
• monitor applications
• liaising with the problem or incident manager
DDaT Pay Supplement
This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a £5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.
Main Duties
• Show an awareness of developing process efficiency and common ways in which processes are optimised
• Support specific activities to improve development processes
• Spot or identify obvious deficiencies
• Identify and register incidents, gathering the required information and allocating it to the appropriate channel
• Own an issue until a new owner has been found or the problem has been mitigated or resolved
• Investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational)
• Contribute to the implementation of remedies and preventative measures
• Take inputs and establish coherent frameworks that work
• Assist in technical support activities and carry out agreed or routine maintenance and administration tasks
• Show an awareness of the relevant subject matter and a high-level understanding of what it involves
• Understand the role of testing and how it works
• Identify and engage with users or stakeholders to collate user needs evidence
• Understand and define research that fits user needs
• Use quantitative and qualitative data about users to turn user focus into outcomes
Further Information
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.
More information about the role and how to apply is available at:
Careers at Social Security Scotland