Publications

906 results

Publications

16 July 2025

Additional communication needs and alternative formats - user research summary

The user research team at Social Security Scotland conducted research in February and March 2025 with people with additional communication needs.

Publications

16 July 2025

Business Plan 2025 - 2026

Our Business Plan sets out what we will deliver. The main focus of the Business Plan is our key activities for the year ahead. These are set out as ‘priorities’, with each ‘priority’ detailing what will be delivered to ensure that we continue to make progress against our commitments. More information about our commitments and objectives is available in our Corporate Plan. The Business Plan also includes some information on how we will report on each ‘priority’ and how we will measure the quality of the service we provide to our clients.

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