Lead End User Computing Engineer (2397)

Salary - £45,894 - £54,952 (plus, a £5,000 Digital, Data and Technology (DDaT) pay supplement after a 3-month qualifying period)
Location - Dundee or Glasgow
Hours - 35 hours per week
Closing Date - 13th October at 23:55
Reference - ID 2397
Employment Type - Permanent

Overview
Are you an experienced End User Computing professional with a passion for leadership and a deep technical expertise in EUC technologies? Social Security Scotland is seeking a dedicated Lead End User Computing Engineer to join our Chief Digital Office.

In this pivotal role, you will lead a small team of EUC specialists, driving operational excellence and ensuring a seamless, secure, and efficient user experience for over 4,000 colleagues across multiple devices and platforms. If you hold a JAMF 300 certification and thrive on delivering innovative solutions, this is your chance to make a meaningful impact within a forward-thinking government organisation.

A Lead End User Computing Engineer has expert technical understanding and is accountable for vendor and supplier management. At this level, you will work with relevant IT operations and other functions, such as technical architecture, to understand lower level productivity, development and feasibility.

DDaT Pay Supplement
This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a £5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.

Main Duties

• Manage the Mobile Device Management solutions (e.g., JAMF, Intune, SCCM), ensuring secure configuration, accurate asset tracking, and proper control of IT assets across key areas.
• Oversee high-impact, complex change requests, ensuring release policies, procedures, and processes are followed.
• Lead incident investigations and problem resolution within EUC and JAMF environments, proactively identifying and addressing potential issues to deliver excellent user outcomes.
• Analyse patterns and trends to improve services, collaborating with specialists as needed, and implementing preventative measures.
• Develop and maintain procedures, documentation, and reports, providing insightful commentary and ensuring standards for object security and integrity.
• Apply ITIL best practices to manage service lifecycle, including planning, testing, and continuous improvement initiatives.
• Set and uphold technical standards, coordinate system and acceptance testing, and offer authoritative guidance on test planning.
• Identify opportunities for process optimisation, contribute to best practice development, and champion user research to understand and prioritise user needs.
• Collaborate with stakeholders to drive improvements, and recommend appropriate tools and methods to enhance EUC services.

Further Information
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.

More information about the role and how to apply is available at: Careers at Social Security Scotland