Senior Cloud Engineer (Logging and Monitoring) (2378)

Salary - £57,701 - £71,942 (plus, a £5,000 Digital, Data and Technology (DDaT) pay supplement after a 3-month qualifying period)
Location - Dundee or Glasgow
Hours - 35 hours per week
Closing Date - Tuesday 7th October 2025 at 23:55
Reference - 2378
Employment Type - Permanent

Overview
Are you an experienced Cloud Engineer with the ability to adapt and thrive in a continually evolving cloud platform environment? Do you have a strong aptitude for problem-solving and service optimisation? Are your strengths rooted in leadership, shared ownership, collaboration, and a commitment to achieving and maintaining high-quality standards?

Social Security Scotland, are looking to recruit a Senior Cloud Engineer to help develop and maintain our Elasticsearch logging, monitoring and alerting platform which is hosted on Amazon Web Services (AWS).

The Chief Digital Officer (CDO) division is responsible for delivering the infrastructure, capability and digital solutions that will support Social Security Scotland.

The Senior Cloud Engineer role will be within the Engineering and Cloud service branch - focussed on delivering a roadmap of observability requirements in our Elasticsearch and AWS estate. There will be regular interaction with colleagues in the CDO Architecture team, Cyber Security Team, Applications Development teams and a number of suppliers involved in the provision of the Division’s software and infrastructure.

The ideal candidate will have a strong track record in leading a multi-disciplinary team that have responsibility for delivery and support of enterprise level services. You will be proactive in responding and anticipating sudden changes to business priorities, and addressing wider strategic priorities.

Social Security Scotland, an Executive Agency of the Scottish Government, is undertaking the largest and most complex IT and digital change programme since devolution. With a lifetime budget of over £300m, Social Security Scotland is delivering a social security system that will support the people of Scotland for decades to come.

We aim to develop within Social Security Scotland, a positive and inclusive culture, which supports our people to flourish, by embedding a working environment where we all treat each other with dignity and respect, and recognise each other’s contributions.

A lead infrastructure operations engineer (Senior Cloud Engineer) supports, manages and maintains the core infrastructure that underpins production services.

At this role level, you will:

• manage operational support of IT solutions and services
• manage workload, performance and development of a team of IT operations specialists by building capability to deliver services as required
• manage third party provision of IT operations services
• manage provision of expertise to programmes and projects
• manage the development of architectural solutions for IT operations solutions, throughout the service life cycle
  

DDaT Pay Supplement
This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a £5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.

Main Duties

• Deal with high impact, complex change requests.
• Ensure that release policies, procedures and processes are applied.
• Interact with and read code.
• Carry out baseline repair activities.
• Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions.
• Lead the investigation and resolution of incidents.
• Take accountability for issues that occur and be proactive in searching for potential problems.
• Initiate and monitor actions to investigate patterns and trends to resolve problems.
• Effectively consult specialists where required.
• Determine the appropriate remedy and assist with its implementation.
• Determine preventative measures.
• Draft and maintain procedures and documentation.
• Identify process improvements and contribute to the definition of best practice.
• Offer recommendations on the best tools and methods to use.
  

Further Information
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot

More information about the role and how to apply is available at: Careers at Social Security Scotland