Service Manager - Data Provisioning (2493)

Salary - £74,780 - £85,964 (plus, a £5,000 Digital, Data and Technology (DDaT) pay supplement after a 3-month qualifying period)
Location - Dundee or Glasgow
Hours - 35 hours per week
Closing Date - 27th October 2025 at 23:55
Reference - ID 2493
Employment Type - Permanent

Overview
Are you an experienced Service Manager with a passion for data and digital innovation? The Data Office at Social Security Scotland is seeking a proactive professional to lead the strategic use of data across the organisation and the wider public sector. If you excel in large-scale agile delivery, have strong data domain knowledge, and can manage diverse teams and contracts, this is an exciting opportunity to make a meaningful impact in shaping social security services through data-driven solutions.

As Service Manager, you will oversee a mixed delivery team comprising internal and contracted resources, responsible for delivering multi-year data pipeline capabilities. You will be accountable for the quality, performance, and outcomes of your service, providing clear end-to-end direction, prioritisation, risk management, and decision-making aligned with departmental goals, policy requirements, and user needs.

You will work closely with operational delivery leaders within the Digital, Data, and Technology (DDaT) community, driving continuous improvement, fostering innovation, and ensuring the delivery of cost-effective, high-quality services. Your strategic vision and expert leadership will support the organisation’s mission to maximise the strategic use of data and deliver tangible benefits to users and stakeholders alike.

DDaT Pay Supplement
This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a £5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.

Main Duties
Leadership and Methodology

• Coach and lead teams in Agile and Lean practices, tailoring approaches to maximise effectiveness.
• Promote innovative working methods to achieve optimal outcomes and build stakeholder consensus.
• Act as a recognised expert, advocating approaches and challenging teams to improve processes and delivery.

Technical and Service Expertise

• Apply advanced knowledge of design, technology, and data principles within the service area.
• Identify and implement solutions for assisted digital and support the required digital, data, and technology (DDaT) roles.
• Demonstrate knowledge of tools, concepts, and phases of product delivery, adapting approaches as needed.

Product and Delivery Management

• Develop, own, and iteratively refine Agile business cases throughout the product life cycle.
• Determine appropriate deliverables and assign the right people to ensure effective delivery.
• Recognise when to progress or pause initiatives based on experience across the product life cycle.
• Ensure delivery aligns with industry best practice and continuous improvement.

Stakeholder Engagement and Operational Management

• Collaborate closely with operational delivery leaders in DDaT.
• Build consensus with stakeholders and act as an escalation point for major operational issues.
• Champion operational management and foster cross-team collaboration.

Strategic and User Focus

• Develop a long-term vision and objectives, focusing on what is most relevant and valuable.
• Ensure user needs across multiple channels are met, applying insights into evolving requirements.
• Apply strategic thinking to deliver the best possible service for end users.

Risk and Problem Management

• Anticipate potential issues and mitigate them early, understanding their broader impact.
• Maintain a proactive approach to problem-solving within the wider service context.

Further Information
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.

More information about the role and how to apply is available at: Careers at Social Security Scotland