Technical Delivery Manager (2407)

Salary - £45,894 - £54,952 (plus, a £5,000 Digital, Data and Technology (DDaT) pay supplement after a 3-month qualifying period)
Location - Dundee or Glasgow
Hours - 35 hours per week
Closing Date - 7th October at 23:55
Reference - ID 2407
Employment Type - Permanent

Overview
We currently have a Fixed Term Appointment opportunity for a Technical Delivery Manager to join our Digital Services team for 23 months. This role will suit someone who is confident taking accountability for the performance of a delivery team and ensuring outcomes are achieved.

At this level, you will build and maintain teams, making sure they are motivated, collaborating effectively, and focused on delivering digital services. You will identify and remove obstacles, keep delivery momentum, and prioritise what matters most.

You will work in line with Social Security Scotland’s delivery strategy and project management principles, and closely with a range of internal technical teams, suppliers, and stakeholders. You will have responsibility for coordinating the delivery of digital products and services across key platforms, ensuring technology is used to deliver high-quality business services for clients and colleagues.

The complexity and scope of delivery will vary depending on the programme or service area, but in every case, you will play a central role in ensuring successful delivery across the Agency’s portfolio of change.

A delivery manager is accountable for the performance of the team.

At this role level, you will:

• build and maintain teams, ensuring they are motivated, collaborating and working well.
• identify obstacles and help the team to overcome them.
• focus on what is most important to the delivery of products and services.
• encourage and facilitate continuous improvement of the delivery team.
• the complexity or breadth of products or teams will vary in this role, depending on the context.

DDaT Pay Supplement
This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a £5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.

Main Duties

• Demonstrate and compare best delivery methods.
• Foster a culture of experimentation and resilience.
• Support teams in managing and visualising outcomes effectively.
• Function as a liaison with contracted suppliers and internal stakeholders.
• Understand government department processes and third-party involvement in projects.
• Interpret and manage the needs of technical and business stakeholders.
• Effectively manage stakeholder expectations and communication.
• Facilitate discussions within the team and with diverse senior stakeholders.
• Report on financial delivery and watch cost and budget.
• Escalate financial issues, as necessary.
• Ensure adherence to service standards and manage delivery across phases.
• Facilitate delivery flow and manage pace and tempo.
• Address internal and external risks, issues, and dependencies proactively.
• Understand the environment and prioritise tasks accordingly.
• Use data to inform planning and manage complex dependencies.
• Provide delivery confidence and address blockers effectively.
• Form and motivate teams effectively.
• Create conducive working environments and empower teams.
• Recognise, address, and resolve team issues.

Further Information
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.

More information about the role and how to apply is available at: Careers at Social Security Scotland