If you are not able to verify client eligibility, you need to ask them for evidence of:
Clients can give us this information:
Clients should send evidence to Social Security Scotland at:
Job Start Payment
PO Box 10314
Dundee
DD1 9GP
We do not need to ask care leavers to send in the care leaver evidence form, if they’ve already met the all the standard conditions for Job Start Payment.
You must identify any accessibility needs the client might have before the call.
Try to call them three times within 24 hours at different times of the day.
You should:
If you are not able to reach the client by phone, send a letter requesting any outstanding evidence.
You can:
The client might tell you that:
This means you can give them more time to send the evidence but it should be no longer than 28 calendar days from when it was first requested.
If you want to extend the time more, your team manager must approve this.
If the client does not provide the evidence, they will not be able to pass the eligibility check.