Information for GPs and medical practitioners to follow if supporting information is needed.
If you are a GP filling out a Child Disability Payment request for supporting information, you can claim a fee of £33.50 per request.
You have been asked to complete a supporting information request form because an applicant for a particular benefit has given your name as a medical professional who can provide information in support of their claim.
You should ensure that you or someone at your practice has previously filled out the correct bank details with the Social Security Directorate to claim your fee before you start completing supporting information request forms.
Someone from your practice should check SCI Gateway at least once a week for new supporting information request forms.
Log into SCI Gateway and check for new messages. This is where you will find new supporting information request forms.
If your GP practice has signed up to receive email alerts for supporting information requests, then you will be notified by email that a request form is waiting for your attention in SCI Gateway. Otherwise, you will need to regularly log in to SCI Gateway and check for messages.
Unlike regular SCI Gateway forms, the exact questions asked could vary between forms.
Once you have logged into SCI Gateway, look for new messages. If there is a new message link titled ‘SSD Request’, click on it to open.
Click on the applicant’s name to open a pop-up window with the opening information
Click the reply button to open a new pop-up window where you can begin to fill out the form
The following tabs will always appear on the form.
Questionnaire Section
Depending on which questions you need to answer. This section may include any of the following tabs
The following tabs will always appear on the form after the questionnaire section.
Click the send button to validate the form and send the reply. If the form has not been completed correctly the error(s) will be displayed and the form will not be sent.
If there are no errors then the user will be prompted to confirm that they wish to send the form.
Click OK to confirm and send the reply.
Clicking cancel will return to the form.
Replies may be saved as draft messages and returned to later.
Social Security Scotland asks that you complete and submit the supporting information request form within 28 days of your organisation receiving it.
Failure to do this could result in delays to the client receiving payment or differences to the level of award they receive. This is because Social Security Scotland may not have the full range of information available to make a decision.
If the named registered medical practitioner is unavailable and no-one else in the organisation can supply the requested information, you should contact Social Security Scotland as soon as possible on Tel: 0800 182 2222.
Lines are open Monday to Friday from 8am to 6pm.
If you are completing the supporting information form and require further information about the questions within the form, you can find additional information at
Questions guidance for GPs and registered medical practitioners supporting information