A guide to completing supporting information requests for Local Authorities and Health Boards.
You have been asked to fill out a supporting information request form because an applicant for a particular benefit has given your name as a person or organization who can provide information in support of their claim.
Social Security Scotland asks that you complete and submit the supporting information request form within 28 days of your organisation receiving it.
Failure to do this could result in delays to the client receiving payment or differences to the level of award they receive. This is because Social Security Scotland may not have the full range of information available to make a decision.
If you do upload in error and make Social Security Scotland aware of this, we will be able to rectify and make a new copy of the form available to you.
Send an email to PublicSectorsupportinginfo@gov.scot explaining who you are, what local authority you represent, and what has happened.
Once notified of the mistake, the Objective Connect administrator will resend a new supporting information request form to replace the previous one. The named individual will need to fill this out from the start again.
You should work through the supporting information form anyway. You will be asked in the form to provide details of someone else who can fill out the form on behalf of the applicant.
If someone else cannot supply this information on the form, you should then call Social Security Scotland for free as soon as you can on 0800 182 2222.
In depth guidance on how to answer the supporting information form questions can be found here.
If you are completing the supporting information form and require further information about the questions within the form, you can find additional information at