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Supporting information: Third sector organisations guidance for supporting information requests

The purpose of the supporting information request form

You have been asked to fill out a supporting information request form because an applicant for a particular benefit has given your name as a person or organisation who can provide information in support of their application or review

If you have been sent the form in error

If the named individual does not work at your organisation you must inform Social Security Scotland of the error as soon as possible so that the mistake can be rectified quickly.

Receiving the supporting information request form

You will receive a letter that details the request for supporting information. The letter will also include a supporting information form, which you should complete and return to us.

We'll send a reminder notification with another form if we do not hear from you after 28 days. This will ask you to return the completed form within the next 14 days.

Filling out the form

You should work through the form, completing the different questions as best you can.


Social Security Scotland asks that you complete and submit the supporting information request form within 28 days of your organisation receiving it .

Completing the supporting information requests soonest helps us to make a decision. Failure to do this could result in delays to the client receiving payment or differences to the level of award they receive. This is because Social Security Scotland may not have the full range of information available to make a decision.

Returning the completed form to Social Security Scotland

When you have completed filling out the supporting information request form, return it to us by post.

The letter you receive will include a pre-paid envelope, which has the return address on the front.

If you believe you cannot provide the information required by the applicant

If you cannot supply this information on the form, you should then contact Social Security Scotland by calling 0800 182 2222.

You can also tell us by letter using the enclosed pre-paid envelope or an alternative envelope. Clearly state the client’s name, address and date of birth and the words ‘Adult Disability Payment’ or ‘Child Disability Payment’ within your letter.

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