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Local delivery service makes social security more accessible

A free local delivery service that enables people to get help and apply for Social Security Scotland payments at home, in community hubs or via phone or video call is making accessing benefits more inclusive.

The team of specially trained local advisers can answer queries about the 12 benefits delivered by Social Security Scotland, help people to complete online or paper application forms, offer other support such as identity and document verification and help with submitting change of circumstances information.

People can pick a venue and time that works best for them, and they are able to change their appointment if they need to.

There is no standard length of time for appointments, which gives people the time they need to explain their individual circumstances, and applications can be done over multiple appointments.

They can also help by signposting and providing information on other relevant services and refer people to the Scottish Government’s free independent advocacy service if they need further support.

Speaking after meeting the local delivery team in Perth last week, Social Security Minister Ben Macpherson said:

“We are committed to giving people choice in how they want to access benefits and making sure they get all the support they need to apply for the financial support they are entitled to.

“Social Security Scotland’s local delivery service, which is available in every council area, plays an important part in improving the experience of those applying for benefits and ensuring they are treated with dignity, fairness and respect.”

A client who benefitted from the local delivery service said:

“Everyone I've spoken to since I first started the form has been wonderful and so, so understanding. Especially the guy who came out to see me. He was so helpful and so patient. He really took his time to understand me and help me understand him, with my dyslexia and my hearing aid. I didn't think I would get anything so I'm really happy to get my money and you've all been wonderful."

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