Online benefit applications temporarily unavailable

We are continually looking to improve our systems to make applying for benefits as easy as possible. This system downtime is necessary for us to make improvements.

Applying online

Online applications for our benefits and the digital portal to upload supporting documents will be unavailable from 6pm on Thursday 28 November until 8am on Monday 02 December.

People applying for low-income benefits will have the option to fill out a paper application form that can be posted to us.

People uploading documents to support their application can choose to send information to us by post:

Social Security Scotland
General Enquiries
PO Box 10301
Dundee
DD1 9FY

The Digital Portal to apply online for Disability Benefits will remain open during this time.

Speaking to an adviser

Telephone lines and webchat, which people can use to speak to an adviser to support them with an application, will be unavailable for a short period.

Phone lines and webchat will close from 5pm on Thursday 28 November until 8am on Monday 02 December. We apologise for any inconvenience.

We will return to full service at 8am on Monday 02 December when people will be able to make online applications and speak to one of our client advisers as normal.