Cancelling entitlement

Before accepting a request to cancel entitlement, the case manager should:

• explain the consequences of deciding to cancel entitlement
• tell the individual which other Social Security Scotland benefits they might be eligible for, if any
• signpost the individual to independent advice services, such as their local Citizens Advice Bureau, ahead of making a final decision.

The consequence of cancelling entitlement is that the individual will have to reapply if they want Social Security Scotland to consider their eligibility for CDP at a future date.

If the individual reapplies, Social Security Scotland will make a new determination of entitlement. If the outcome of the determination of entitlement is that the client is entitled to CDP, the ordinary rules on when entitlement begins will apply.

If the individual is certain that they want to cancel entitlement after hearing this information, then the case manager must do this. This rule only applies if cancellation is the correct step rather than:

• making a determination without application due to a change of circumstances
• arranging for a new client representative to act on behalf of the child.