What is a good reason for not notifying within one month

Individuals should tell Social Security Scotland about changes that they are required to report within one month of the change first occurring. If an individual fails to do this, the date that entitlement begins will depend on whether the individual has a good reason for not notifying within a month.

An individual will have a good reason if either:

• it is reasonable for them to take as long as they did to notify
• they clearly intended to report the change within a reasonable time but did not due to an honest and reasonable mistake.

For a non-exhaustive list of examples of good reasons see the ‘Good Cause’ section in the Gathering Supporting Information DMG chapter.

An individual cannot be reasonably expected to notify a change in circumstances within one month if there are special circumstances (e.g. due to hospitalisation) which mean they are unable to promptly report the change.

There may be cases where the change in the level of needs is either:

• gradual,
• fluctuating.

In these cases, it may take longer than a month for the individual to notice the change.

Where an individual has signed their paper change of circumstances form within the month deadline, but it is received and stamped by the mailroom within a week of the month deadline passing, Social Security Scotland can accept the individual had a good reason not to return the review form or notify about the change within one month of the change occurring. This is because the individual might be negatively impacted by potential delays in the postal system.