Confirmation from a professional

Confirmation from a professional used to be called the one piece of supporting information from a professional. Its role is to broadly confirm the individual’s conditions, disability, or needs.

Most award reviews will not require new confirmation from a professional.

You must only request confirmation from a professional as part of a review if there are significant inconsistencies in the information (i.e. the newly reported needs or conditions, together with what we already know of the individual).

See the Supporting Information chapter for more detail on establishing whether you need confirmation from a professional. If you are unsure whether confirmation from a professional is required, you should request a case discussion.

In all other scenarios you should not request confirmation from a professional, and establish good cause instead.

If you have enough detail on the individual’s new needs to make a determination on their new entitlement, you should aim to conclude the award review quickly.

If you decide that it is unlikely that the individual’s conditions or needs will change in a way that might impact their entitlement, you should set a longer review period (between 5 and 10 years).

If you decide that it is highly unlikely that the individual’s conditions or needs will change in a way that might impact their entitlement, you should consider giving an indefinite award.