Publications

This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018 until 30 September 2020. It includes statistics for specific benefits (Carer’s Allowance Supplement, Best Start Grant, Best Start Foods, Funeral Support Payment, Young Carer Grant and Job Start Payment), as well as feedback that was not benefit specific.

Report covering feedback received by Social Security Scotland since it was introduced on 4 September 2018 until 31 March 2020.

This report is the first in a programme of research investigating recruitment at Social Security Scotland. Social Security Scotland is committed to investigating onboarding to the agency and the reasons why people are unsuccessful when applying for posts at the agency. Future research will focus on unsuccessful applicants. The results of the report are a key source for measuring how well Social Security Scotland is meeting its aims on recruitment and onboarding practices, in line with its stated principles.

The data presented in this publication are taken from information held on the Scottish Government’s Human Resources (HR) system. This system is managed by the Scottish Government and is shared with Social Security Scotland and other Executive Agencies. Social Security Scotland also share the same terms and conditions of employment as the Scottish Government.

Information on Social Security workforce.

Social Security Scotland Workforce Information March 2021

This Official Statistics publication presents quarterly data on the Social Security Scotland’s workforce.

The statistics show: numbers of directly employed staff by category numbers of non-directly employed workers by category staff sickness absence staff diversity information location information Quarterly updates to the tables in the publication are released in March, June, September, and December. The latest period is to the end of September 2020, published in December 2020.

This Official Statistics publication presents quarterly data on the Social Security Scotland’s workforce. The statistics show: numbers of directly employed staff by category numbers of non-directly employed workers by category staff sickness absence staff diversity information location information Quarterly updates to the tables in the publication are released in March, June, September, and December. The latest period is to the end of December 2022, published in March 2023.

This Official Statistics publication presents quarterly data on the Social Security Scotland’s workforce. The statistics show: • numbers of directly employed staff by category • numbers of non-directly employed workers by category • staff sickness absence • staff diversity information • location information Quarterly updates to the tables in the publication are released in March, June, September, and December. The latest period is to the end of December 2023, published in March 2024.