This report presents findings from the Annual Client Panels Survey 2023.
The research was designed to gather insights from clients about aspects of their experience which (usually) happen after they receive a decision from Social Security Scotland, such as the experience of receiving recurring payments and reporting a change of circumstances.
The broad aim of the research is to identify aspects of client experience where things are working well or could be improved.
Repeating the survey annually also allows for baseline and trend data to be built up to assess change over time.
A summary version of this report is also available.