Social Security Scotland - Annual Client Panels Survey 2024

This report presents findings from the Annual Client Panels Survey 2024.

The Annual Client Panels Survey 2024 is the second of its kind. The purpose of this research is to gather insights from clients about aspects of their experience which (usually) happen post-decision, such as the experience of receiving recurring payments and communicating with Social Security Scotland about a change of circumstances.

The aim of the research is to identify aspects of client experience where things are working well or could be improved. Repeating the survey annually also allows for baseline and trend data to be built up to assess change over time.

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