Our Annual Report and Accounts tells the story of our activities from 1 April 2020 to 31 March 2021. It is a story, like many others from the recent past in that much of it is about the impact of the global COVID-19 pandemic. When Scotland went into lockdown in March 2020, in line with Government advice, we sent all our people home and asked them to work from there until further notice. Since then, the vast majority of our staff – including a great many new staff recruited during the year – have not been inside our buildings.