Information request and response under the Freedom of Information (Scotland) Act 2002
FOI Reference: FOI/202500480495
Date received: 14 August 2025
Date responded: 11 September 2025
Information requested
Request for information 1: Do you use a Citizen Engagement platform?
Request for information 2: If so, what tools do you use?
Request for information 3: How much do you spend annually on a Citizen Engagement tool?
Request for information 4: Which month & year does your contract with your supplier end?
Response
Request for information 1 and 2:
Social Security Scotland use Questback as a Citizen Engagement tool.
Request for information 3 and 4:
The spend on Questback is £13,900 per annum and the contract expires in July 2027.
You should be aware that the contract for Questback is managed by the Scottish Government. The cost of use by Social Security Scotland is met by the Scottish Government.
About FOI
Social Security Scotland is committed to publishing all information released in response to Freedom of Information requests. The Scottish Government also publishes responses to requests. You can view the responses at http://www.gov.scot/foi-responses.