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Social Security Scotland Feedback statistics to 30 September 2023

These documents were revised on 31 May 2024 to correct an issue in Table 9a and the re-determinations section of the publication. All other statistics remain unchanged.

This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018, until 30 September 2023.

The benefits included within the time period covered by the report are: Carer’s Allowance Supplement, Best Start Grant and Best Start Foods, Funeral Support Payment, Young Carer Grant, Job Start Payment, Child Winter Heating Payment, Scottish Child Payment, Child Disability Payment, Adult Disability Payment and Winter Heating Payment.

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