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Information relating to Client Manager and Team Manager recruitment campaigns: FOI release

Information request and response under the Freedom of Information (Scotland) Act 2002

FOI Reference: FOI/202200316892
Date received: 23 August 2022
Date responded: 21 September 2022

Information requested

You asked for information about the latest campaigns for Client Managers and Team Managers at Social Security Scotland throughout 2022.

  1. How many people have been offered a job in the latest campaign?
  2. How many of these people were previously on a reserve list?
  3. How many people do you have on the reserve list?
  4. How much further recruitment is anticipated for the remainder of 2022?
  5. How likely is it that the people on a reserve list will be offered a role within 9 months?


Please find details below of our most recent Client Manager and Team Manager campaigns:

Campaign title

Campaign start date

Campaign end date

Number of people who passed interview

Number of those who have been offered posts

Number of people currently on reserve list

Reserve list end date

Client Manager campaign









Team Manager campaign









For the Client Manager campaign, 41 candidates who received an offer were from the Client Manager reserve list. For the Team Manager campaign, all of the candidates who passed interview were initially placed on a reserve list and Social Security Scotland then made six successful candidates an offer.

Where we have a reserve list, we will exhaust this within the agreed time limit ahead of running further recruitments for the same post. Please note that not everyone who is offered a post will take this up, we will continue to work through the reserve list until all current vacancies have been filled. Reserve lists also help us manage staff turnover. Recruitment policy requires us to have a time limit on reserve lists and where we plan to use a reserve we advise candidates of this clearly in the advert and also when notifying them of an outcome.

Candidates offered a place on a reserve list are informed that this is not a guarantee of a future offer of a post and we are unable to state the likelihood of any further offers that are to be made at this time. Social Security Scotland will continue to monitor and assess staffing needs and will utilise reserve lists when and if required.

About FOI

Social Security Scotland is committed to publishing responses to requests. The Scottish Government also publishes responses to requests. You can view the responses at

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