Information request and response under the Freedom of Information (Scotland) Act 2002
FOI Reference: FOI/202300372346
Date received: 21 August 2023
Date responded: 14 September 2023
Request
I would please like to request the number of unanswered calls to Social Security Scotland in the fiscal year 2022-23.
Response to your request
I have interpreted your request to be unanswered calls to our main public phoneline.
We can only provide part of the fiscal year you have requested as our systems only hold information for a 12-month rolling period.
|
Period |
Total Calls |
Unanswered Calls |
Percentage of calls unanswered |
|
August 2022 – March 2023 |
657471 |
828 |
0.13% |
About FOI
Social Security Scotland is committed to publishing responses to requests. The Scottish Government also publishes responses to requests. You can view the responses at http://www.gov.scot/foi-responses.