Social Security Scotland - Local Delivery Service Survey 2023

This report presents findings from a survey carried out with Social Security Scotland clients on the Client Panels in October 2023 on the Local Delivery service.

The survey is the first dedicated piece of research to explore clients’ experiences of the service.

The findings cover client knowledge of the service, experiences of booking and having an appointment as well as follow-up after an appointment.

A summary version of the report is also available below.

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