About Our Charter
The Social Security (Scotland) Act 2018 required the Scottish Government to create Our Charter – the values which underpin our service and let people know what they can expect from us. This includes our commitment to treating everyone with dignity, fairness and respect.
The Charter was created with people who had experience of the UK benefits system. Since it was created, Our Charter has been embedded in all aspects of the social security system.
We committed to reviewing Our Charter every five years, speaking to people who used our service, colleagues and our external partners to learn what is working and how we might need to change to meet the needs of our clients. The new edition of Our Charter is now available.
We have produced accessible formats including a video with British Sign Language, audio, large print and Easy Read.