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Contact Us

Further information

This website and contact form are for information and enquiries about how we operate as an organisation.

Information on the benefits that we offer and access to online applications forms is through If you are looking to provide evidence for a benefit application, you can upload documents at

If you are would like to speak with someone about a benefit application, please call 0800 182 2222. Alternatively, you can contact us on webchat.

Text Relay Service: 18001+ 0300 244 4000 (service for the hard of hearing).

If you are a British Sign Language (BSL) user, you can contact us via our national BSL video relay service Contact Scotland-BSL

We cannot provide benefit advice or updates on individual applications through this contact form or by email. Please do not use this form to send personally sensitive information.

We administer benefits in line with policy set by the Scottish Government. If you are looking for information on Scottish Government benefit policy, please visit

Media enquiries

For media enquiries during business hours (Monday to Friday 9am to 5pm) please use our contact form. For out of hours enquiries please contact us by calling 07827 825 665.


We are currently receiving a higher volume of corporate enquiries through this contact form. Please use the search function on this website in the first instance to find the information that you are looking for before getting in touch. This could be the fastest way to get what you need.

Stakeholder newsletter

Stakeholders can sign up to our newsletter for the latest news and events from Social Security Scotland.