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Contact Us


We are currently receiving a high volume of enquiries via our contact form. If you have a general enquiry, please check mygov.scot before getting in touch. We are now also taking general enquiries via our Facebook and Twitter accounts.

During this time we are continuing to process applications and make payments. However, this could take longer than usual. We will write to you once we have reached a decision on your application. We are grateful for your patience. For more information, please visit Social Security Scotland service throughout Covid-19

Media enquiries

For media enquiries during business hours (Monday to Friday 9am to 5pm) please use our contact form. For out of hours enquiries please contact us by calling 07827 825 665.

Stakeholder newsletter

Stakeholders can sign up to our newsletter for the latest news and events from Social Security Scotland.

Further information

If you are a Social Security Scotland client and would like to speak to a helpline advisor to get information on benefits, please call 0800 182 2222.

For more information about benefits or how to apply, please click Benefits. For more on Scottish Government social security policy, please click Policy.


If you would like to speak with someone from our recruitment team, please send an email to recruitment@socialsecurity.gov.scot. Please include your contact details if you would like to request a call back from a member of the recruitment team.

Information about recruitment and people due to join our organisation:

Live Recruitment

In recognition of the measures introduced by the Scottish Government to slow the spread of coronavirus we have taken the decision to pause all our current recruitment processes. No candidates will have to reapply and interviews will be rearranged when circumstances allow.

People joining Social Security Scotland

We wish to reassure all new employees that their start date and contract conditions will remain the same.

New employees due to start with Social Security Scotland in the coming weeks or months will be contacted by our HR team to agree starting arrangements in line with the measures, introduced by the Scottish Government, to slow the spread of coronavirus.

Please do not use this form to send personally sensitive information.

Text Relay Service: 18001+ 0300 244 4000 (service for the hard of hearing).

If you are a British Sign Language (BSL) user, you can contact us via our national BSL video relay service Contact Scotland-BSL. For more information, please visit our Website.