To access social security benefits, client’s need to interact with Social Security Scotland in a number of ways.
They need to complete a series of key tasks including:
However, we know there are groups of clients who would benefit from help to carry out these tasks, or by having someone carry them out on their behalf. This could be because of their disability, age or other difficult or sensitive circumstances, but also simply because they may find the system complex or daunting.
Purpose of the Client representative guidelines
The guidelines have been prepared by the Scottish Government for Social Security Scotland staff. They promote consistency of approach across the devolved social security system and signpost to other internal guidance that may be linked.
Part 5 of the guidelines sets out the different situations where Social Security Scotland itself may appoint another person or organisation to act for a client, and the policies and processes it will follow.
You can read the guidance in the links below