£641 million in support paid out across 13 benefits in 2022-2023
Social Security Scotland has published its Annual Report and Accounts, which show that it made £641 million in direct payments across 13 benefits from 1 April 2022 to 31 March 2023.
The combination of direct payments and those delivered through Agency Agreements with the Department for Work and Pensions saw the Scottish Government invest £4.04 billion in benefits across Scotland.
The results of an annual survey of clients by Social Security Scotland have also been published, showing that people felt they were treated well - 93% ‘agreed’ or ‘strongly agreed’ that they had been treated with kindness.
Among those who responded to the survey, 97% said they had received their benefit payments when we said they would and 90% said their experience with staff was ‘very good’ or ‘good’. A further 90% said staff listened to them and 89% felt they were treated with respect.
Cabinet Secretary for Social Justice, Shirley-Anne Somerville, said:
“We are supporting families across the country at a time where they are struggling with the cost-of-living crisis and higher energy bills. We now deliver 13 benefits, seven of which are only available in Scotland and are delivering these payments while treating people with dignity, fairness and respect.
“Our decision to expand the Scottish Child Payment to all eligible young people under the age of 16 and increase the payment to £25 per week means we are supporting more than 300,000 children and making a significant contribution to tackling child poverty.
“This week we launch Carer Support Payment, our 14th benefit. We are committed to making sure that people get the money they are entitled to and that people who are eligible know how to apply for our payments.”
Chief Executive of Social Security Scotland, David Wallace, said:
“This last year has been the busiest in our five-year history. We have significantly expanded our service, including the national rollout of Adult Disability Payment, the extension of the Scottish Child Payment and paid Winter Heating Payment for the first time.
“We are continuing to develop and improve our service. Despite some challenges with processing times, which we are actively working to improve, we still maintained high client satisfaction rates. In our annual Client Survey, 93% of people who participated told us they were treated with kindness.”
- Social Security Scotland 2022/23 Annual Report and Accounts.
- The results of the Client Survey summary.
- Charter Measurement Framework 2022-2023, a framework which tracks how well the new social security system is delivering on its commitments.
- Payments made last financial year were to clients receiving Carer’s Allowance Supplement, Best Start Grant Pregnancy and Baby Payment, Best Start Grant Early Learning payment, Best Start Grant School Age Payment, Best Start Foods, Funeral Support Payment, Young Carer Grant, Job Start Payment, Scottish Child Payment, Child Winter Heating Assistance, Adult Disability Payment, Child Disability Payment and Winter Heating Payment.
- The payments are outlined in the Social Security Scotland Annual Report and Accounts 2022/23.
- The Annual Report and Accounts cover the period from 1 April 2022 to 31 March 2023.