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Access to free independent advocacy for disabled clients

Independent Advocacy Service celebrates one year anniversary

In January 2022, The Scottish Government announced a £20 million investment over the course of four years to provide a free independent advocacy service to support disabled people to access the benefits that we administer.

Since this service has been up and running, it has helped 550 disabled people to access our service.

The service is independent of the Scottish Government and Social Security Scotland. It is delivered by VoiceAbility, a charity with 40 years’ experience of delivering independent advocacy services.

It is available to people with a disability who may need extra support. This could include people with a sensory disability, mental health condition or learning disability. The service is also available to parents or carers who need support to access benefits for a child.

Advocacy is available throughout the whole of the process for seeking support; from the point of application, through to any request for redetermination and appeals.

The service enables disabled people to be more involved in the processes and decisions which affect them and advocates will provide the most appropriate form of support to each individual based on their circumstances.

People can access this support by contacting VoiceAbility directly for free on 0300 303 1660 or by visiting Alternatively, they can ask us to refer them by calling us on 0800 182 2222.

Celebrating the anniversary of this service, Minister for Social Security Ben Macpherson said:

“I am delighted that, in its first year, the Independent Advocacy Service has supported over 550 people applying for Scottish Government social security benefits.

“The service is a key part of our human rights approach to social security and how the values of dignity, fairness and respect in our social security system work in practice.

“The service helping disabled people to access the financial support they are entitled to, and is delivering on our commitment to make our system as inclusive as possible.

“With the Scottish Government’s commitment to invest more than £20 million in it, the advocacy service will be able to assist even more disabled people access the help they are entitled to over the coming years.”

CEO of VoiceAbility, Jonathan Senker said:

“Over our first year of delivering the Independent Advocacy Service, people tell me that it enabled them to apply for social security benefits when before they felt daunted by the process. They say that advocates supported them to express themselves openly, when previously they felt obliged to ‘put on a brave face’ or underplay their needs.

“It’s vital that people can access the benefits to which they are entitled. I am proud of VoiceAbility’s skilled team of advocates, who are ready and available to support disabled people across Scotland. I encourage anyone who thinks an advocate could help them to access benefits to contact us. We’re here on the phone, online and in-person to make sure you’re heard when it matters.”

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