The views of the individual

You should have regard to the views of the individual (as far as they can be established from the application form or any supporting information) in deciding whether or not to make an indefinite award.

This is particularly important if the individual makes it clear that they do not want an indefinite award. Some individuals may feel that, by being given an indefinite award, Social Security Scotland has given up hope that they will get better in the future. Others may prefer regular reviews for peace of mind as an indefinite award would put the responsibility to notice, and report, any changes solely on them which can cause increased stress and anxiety.

Individuals may express this, for example:

• In their application or review form
• When speaking to you or your colleagues on the phone

You should avoid proactively raising the topic of indefinite awards when speaking with individuals. You should not reach out to individuals simply to ask whether they would be comfortable with an indefinite award.

Whilst the views of the individual are a consideration, the final decision rests with you.

If the individual does express a view on not making an indefinite award, you should still consider whether reviewing an individual in these circumstances will be in the individual’s best interests. This is particularly important if the individual’s overall condition is highly unlikely to ever change or improve.